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Our follower Sam, is a regular husband looking to enhance his future leads. He is thirtysomething and married with 2 children. He lives with his household in rented out accommodation with the neighborhood council selected real estate organization. He functions full-time 9-5 with the local council as a human resources officer and is additionally a part-time fully grown student examining Company Monitoring two evenings each week.

Sam goes to virtually every residence game as well as around 5 away video games per season, but he is not a season ticket holder. He angled pay for the one-off price and does not know about the budget strategy settlement terms. He usually meets a close friend at a regional pub prior to residence games, as he believes it is also expensive to drink and eat in the stadium.

Sam has a ‘Residents and Fans’ wise card issued by the regional football club as component of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a closed bag, a settlement facility that is just valid in the arena and the club’s retail outlets (a closed bag owned and also run by or in behalf of the club can create hundreds of thousands of pounds in added revenue and effectiveness gains).

The ‘Homeowners and also Fans’ wise card likewise permits settlement by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Standards Organisation (ITSO) compliant. This means that it can be used to get to council provided services as well as on local transport. The card has actually also been developed and also inscribed in accordance with the arising Requirements for Smart Card Technology in Stadia.


Sam visit to the club’s site and also checks the components for the coming month. He chooses to buy two tickets for tomorrow nights cup game, when he will take a close friend from work who has actually never been previously. Sam simply enters his ‘Residents as well as Supporters’ wise card number into the acquisition screen. He picks to spend for the ticket with the EMV repayment. Once the acquisition is full Sam examine his Loyalty factors equilibrium as well as it has actually enhanced by 200 (100 per ticket) He picks the ‘print at home’ alternative, prints both barcoded tickets and then sets off for job.

The bus arrives. Sam gets on and also provides his ‘Residents and Advocates’ card, which stores his ITSO certified monthly bus ticket to the viewers.

At the workplace Sam uses his ‘Residents and also Advocates’ wise card at the office complex gain access to control reader. This permits him to open the main entry door. Because the card also serves as Sam’s staff pass it also has his photo and provides him access to his office and other relevant locations in the structure. At lunchtime Sam is hectic so he determines to consume at the personnel dining establishment. A lot of staff have council released cards for Gain access to ID and also to pay for food but Sam’s can use his ‘Locals as well as Advocates’ card in all council staff dining establishments. Nevertheless, the e-purse used in council restaurants does not allow Sam to accru factors, unlike the various other e-purse likewise on the card.

At 17:00 Sam leaves the office as well as takes a trip residence on the bus again using his ‘Homeowners and Fans’ card, which shops his ITSO compliant month-to-month bus ticket.

Monday is just one of the two nights a week that Sam attends a part-time training course held at the football club conference centre.

Sam drives to the stadium as well as offers his ‘Homeowners and also Advocates’ smart card to the parking obstacle. This opens up as the CRM system tells it that Sam is Examining this evening so is entitled to totally free vehicle parking. When the evenings research is over Sam leaves the parking area making use of the ‘Homeowners and also Supporters’ card to open up the leave barrier.

When Sam obtains home he checks his Loyalty Factors balance again as well as sees that he obtained 50 point for attending university, as belongs to a regional ‘Self Advancement’ program run by the council and also sustained by regional organizations.

Variety of uses the ‘Homeowners and Advocates’ card. (10 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card

Part 2 of 8


Sam follows his usual regimen using the ‘Citizens as well as Supporters’ wise card on the bus as well as to access his office complex. At lunch time he enters to the local library and also obtains a publication connecting to his Company Monitoring program. He makes use of the self-service workdesk and also provides the ‘Citizens and Advocates’ smart card to register the lending of the books, as the card additionally serves as a collection card.

Sam determines to go directly to the football club from the office as well as fulfills his pal outside the arena. Sam knows that he has actually forgotten his ticket, however is not concerned as he simply mosts likely to the club store where they read his card and validate he was issued with a legitimate ticket. They then verify the accessibility control system to accept the card. (Actually Sam did not require to do this as when he utilized the card to ID himself online the previous day when purchasing the tickets, the card and also the barcoded ticket were automatically included in the gain access to control system as valid for entry for this video game. The system nonetheless would just accept the first kind i.e. card or ticket for entry, as soon as one form had actually been utilized the second would certainly be instantly rendered void this is for safety and security as well as profits security purposes.).

Sam’s good friend arrives as well as they both go into the stadium Sam with the ‘Residents and also Fans’ wise card and his close friend with his own barcoded ticket. In the arena Sam as well as buddy both obtain a beverage and also something to consume. As Sam has the ‘Locals as well as Supporters’ smart card he goes directly to the cashless settlement line up which is much shorter than the cash line up. To improve take-up of the brand-new ‘Locals and Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays using the closed e-purse and he is offered quicker than his close friend who is paying with cash money. Sam also saves cash. Sam then obtains a text from the football club Events Group thanking him for getting in the stadium early and uses him a BOGOFF (Buy One Get One For Free) offer on the brand-new line in pasties from a local bakers if he utilizes his closed e-purse for settlement.

Sam as well as friend view the initial fifty percent during which Sam tops up his e-purse on his ‘Residents and also Fans” wise card by text message Then at half time he benefits from the BOGOFF deal.

After the suit friend Sam utilizes his ‘Homeowners and also Fans’ smart card for the bus journey residence. In your home Sam checks his loyalty account as well as sees a total amount of 125 brand-new points from his purchases as well as since he entered the arena early.

Variety of uses of the ‘Citizens and also Advocates’ card. (10 ).

Week in the Life of a Football Supporter with a Citizen’s Smart Card.

Part 3 of 8.


Sam follows his common routine into job making use of the ‘Homeowners as well as Supporters’ wise card on the bus as well as to access his office building. Today is Sam’s birthday celebration the football club CRM messages his cellphone a 2-4-1 deal to consume in the dining establishment at the arena. To make the most of this deal Sam meets his spouse for lunch at the stadium. The deal additionally states that if he spends for the dish with the shut purse on his ‘Citizens as well as Advocates’ smart card he will receive treble commitment points. Sam tops up his e-purse on his “Locals as well as Fans” clever card by text message. Sam redeems the 2-4-1 offer and spends for the meal with the shut e-purse on his ‘Homeowners and Advocates’ smart card.

When Sam go back to function he utilizes the ‘Residents and also Fans’ smart card to access his office complex.

After work Sam decides to head to the fitness center he uses his ‘Residents and Fans’ smart card for the bus journey as well as once at the fitness center, which is a council recreation centre. Sam utilizes the ‘Residents and also Supporters’ clever card to gain access to the leisure centre as it is additionally holds his subscription information. Sam uses wise card inside the leisure centre to register his use the gym and once again to use the pool. Sam after that takes a trip house on the bus utilizing the ‘Locals and Advocates’ wise card.

In your home Sam logs on to the clubs internet site and also checks the equilibrium on his commitment account. He uncovers that he has an added 350 factors for covering up, paying in the dining establishment as well as likewise an incentive for his birthday celebration. Sam has actually additionally been offered additional points for getting involved on one physical activity at the gym, this is a PCT effort to promote healthy living and fight excessive weight and also help reduce the pressure on the local NHS. The plan is sustained by the regional council and the football club.

Number of uses the ‘Homeowners and also Advocates’ card.( 14 ).

Week in the Life of a Football Advocate with a Homeowner’s Smart Card.

Part 4 of 8.


Sam follows his normal routine into work using the ‘Homeowners as well as Advocates’ clever card on the bus and to access his office complex.

At lunch time Sam goes to town and buys a CD from a regional songs store and some devices for his automobile from a national motor factors retailer utilizing the EMV repayment on his ‘Residents and also Fans’ clever card.

Sam has study leave in the afternoon and also take a trip residence on the bus using his ‘Citizens and also Supporters’ smart card, as well as collects his Organization Administration training course books as well as training course job. At home Sam visit to the clubs web site and also checks the equilibrium on his commitment account and also uncovers that he has an extra 160 points for the EMV purchases at the regional songs shop and also the nationwide electric motor variables merchant. As these deals are utilizing the EMV repayment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Citizens as well as Fans’ wise card.

As Sam is signed up as a mature student researching at the stadium he is enabled open door to the WiFI within the stadium seminar collection. Sam drives to the stadium early, for his 2nd research night of the week, as he is fulfilling a study friend there. On arrival at the arena Sam offers his ‘Residents as well as Supporters’ card to the car parking obstacle which opens up as it understands from the CRM that Sam is examining tonight and is qualified to free parking. Sam utilizes the ‘Homeowners and Fans’ smart card to log on to the network utilizing twin aspect authentication and also the system identifies Sam is registered with a view impairment as well as has actually stored visual choices to assist him check out the text. The system is readied to Sam’s preferences. This very same feature might be utilized to transform language for those whose first language is not English.

As soon as the evenings research is over Sam leaves the car park once again using the ‘Locals and also Supporters’ clever card to open up the leave barrier.

When Sam gets house he TCL TV reviews again checks his Loyalty Factors equilibrium as well as sees that, just as he did on Monday night he got 50 factor for participating in college, this is part of a regional ‘Self Development’ program run by the council as well as supported by neighborhood services.

Number of uses of the ‘Residents and also Advocates’ wise card (12 ).

Week in the Life of a Football Supporter with a Homeowner’s Smartcard.

Part 5 of 8.


Sam follows his normal regular into job utilizing the ‘Homeowners and Advocates’ wise card on the bus and also to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Cuisine for his 2 youngsters. He uses a public PC and offers his ‘Locals and Fans’ wise card to the viewers which identifies him asks for a secret word (2 Variable Authentication). As Sam is signed up with a sight problems on the council’s public dealing with system his aesthetic impairment choices read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds several pieces of info needed for the Free Institution Meals Privilege Kind some info there has actually been automatically completed i.e. Call. DoB, Address, Call information etc. This is called Car Type Fill. Sam examine the vehicle inhabited data is correct, completes the remainder of the kind and go back to function.